Computer Support Online Courses

Computer network support specialists analyze and troubleshoot computer network technology problems. They may work in-house for a company or be self-employed and provide support to multiple companies. Many computer network support specialists start their careers as computer user support specialists or help desk technicians.

Most computer network support specialists have an associate's degree in computer science, information systems, or a related field. Certification from professional organizations such as CompTIA and Cisco is critical in getting a computer network support specialist job.

Computer network support specialists typically work regular business hours but may need to be on call 24 hours a day to solve critical problems.

Our computer support online IT training courses will give you the technical skills you to analyze customers' computer problems, diagnose them, and determine the cause. Also, the fundamental skills on how to set up or repair computer equipment and related devices. Install and configure computer systems, including testing, troubleshooting common problems, and customer service skills of providing technical support to end users. You will also be taught the core skills on how to support various types of software applications.

The IT Support Career Path and Amazing Career Options

IT support roles often begin as entry-level IT careers position, but offer the opportunity to specialize and grow your career. Take tech support for instance; you could progress from help desk supporter to technician, then on to specialist! With each step of advancement comes greater foundational skills knowledge and responsibility that can take a professional further in their career path.

Organizations commonly structure job roles based on proficiency, meaning you can start at a Tier I technical assistance role and advance to Tier II or even Tier III. Eventually leading the ladder are technology support analysts and managers who guarantee the help desk is functioning without any issues while providing top-notch support for end users as well as the organization itself.

Current Career for Computer Support that are in demand careers

• Desktop support technician, IT support specialist
• Help desk technician, IT support technician, Technical support specialist
• Desktop support analyst and PC support associate
• Technical support engineer, IT support analyst, or Help desk support

Jumpstart Your Path to Becoming an Information Technology Support Professional!

Stand out in the competitive IT job market and boost your worth with a well-known, sought after certification in information technology. Gain an edge over other applicants and open yourself up to more opportunities!

Our Computer Support Specialist training program offers industry-recognized IT skills to make you more competitive in the job market. 91% of employers believe that having such qualifications is key to getting hired, so ITU's online courses help you stand out and maximize your chances of success. With stackable credentials and increased career advancement opportunities, these programs are guaranteed to put you on a lucrative path towards an amazing future!

With ITU's online courses, students will hone their IT competency and emerge as a trained professional in installing, customizing, maintaining and operating personal computers. Once completed, you can proudly boast having practical experience of being proficient in:

• Creating operational networks
• Designing, controlling and keeping up essential network systems is an effortless task with our help.
• By leveraging switches and routers to partition network traffic, you can easily construct a robust and durable networking architecture.

The education courses offered by ITU feature industry professionals as instructors and provide students with the convenience of on-demand study and access to informative IT training videos on mobile devices.

FAQ for Students for Computer Support Roles

What does a Computer network support specialists do?

Computer network support specialists, otherwise known as technical support professionals, are responsible for diagnosing, troubleshooting and assessing wide variety of computer network issues. In addition to that they also perform regular project maintenance on their organization's cloud networks to ensure its recovery in case of a disaster. By carrying out industry standard daily, weekly or monthly backups all important data is stored safely which guarantees the quick resolution of IT problems since organizations rely heavily upon these systems. Network support specialists use their soft skill as they help computer users via phone, email or in-person visits. They usually collaborate with network and computer systems administrators to complete more intricate tasks.

What you will learn

Launch your career in IT! Acquire the skills necessary to be successful. You will learn everyday support duties such as computer assembly, wireless networking, program installation, and providing excellent customer service from start to finish. Furthermore, you'll gain an understanding of systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code for troubleshooting purposes.

What is an IT Professional certificate program?

Obtaining professional certification proves that you have the capability and know-how to succeed in a specific field of work. To acquire this recognition, one must pass an examination designed by organizations or associations dedicated to upholding standards for the respective industry. As evidence of success, a certificate is presented upon successful completion of all tests.

Ready to begin a new career or journey or career transition from the one you're on? With Professional Certificates you can achieve your professional ambitions and become job ready. Enroll today with ITU offering flexibility in learning at any pace that accommodates your lifestyle as you build your career development portfolio.

To become an IT specialist, what level of education is required?

IT is a broad field with plenty of job opportunities, so the education required to get in will be contingent on what kind of work a potential employer is looking for you to do. To hold an IT support specialist position, computer knowledge alongside remarkable problem-solving and critical thinking skills are essential; however, having a degree is not necessary, but a foundational skill in IT will set you apart, and ITU can equip you with the foundational knowledge in this high demand skill. 

Is Investing in IT Support Worth My Time and Money?

Tech support specialist is a required and ever-growing field; there are numerous paths to explore when considering your career. If you wish for the more traditional role, then working in-house providing IT solutions at an establishment might be suitable for you. Alternatively, if remote work entices you more, then answering customer inquiries over the phone or through live chat from home may be best suited to your ambitions!

Do you want to work with a range of specialized fields, including finance, telecommunications and computer systems? Joining an IT support organization could provide the perfect opportunity for this. You'll be able to give technical assistance in both offices and homes while gaining insight into multiple industries. With technology becoming increasingly used on a daily basis, your skills will have the ability to help people around the world with their most complex issues.

What is the average remuneration for an individual working in Information Technology?

The Bureau of Labor Statistics reported that a computer or IT support specialist's yearly salary averages to $57,910 nationwide.* Nevertheless, your pay is determined by several factors including but not limited to education level and past work experience. Moreover, the company you join and in which state your job resides are vital determinants as well.

What responsibilities does an IT Support Specialist typically fulfill?

Working as a Computer Support or IT Specialist, you would be in charge of providing advice and assistance to computer users and organizations. Specifically, this could include helping employees with their computers and software programs, using ticket-tracking applications to respond quickly to requests or inquiries, upgrading network systems when necessary, monitoring company data security protocols – all while staying ahead of the current trends within the tech industry! With such an array of responsibilities on your plate every day, it's no wonder that these specialists are so valued by companies around the world.