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Microsoft 70-685 Pro: Windows 7
In this Microsoft 70-685 course you will learn how to identify the cause of and resolve desktop application issues, identify the cause of and resolve networking issues, manage and maintain systems that run the Windows 7 client, support mobile users, and identify the cause of and resolve security issues.
Included In This Course
Included In This Course
14 Training Hours
96 On-demand Videos
Closed Captions
10 Topics
58 Prep Questions
Certificate of Completion
Course Description
This Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying the cause of and resolving desktop application issues, identifying the cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying the cause of and resolving security issues.
To see more Microsoft related training, Visit the Microsoft Website.
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Upon completion of your training, you’ll receive a personalized certificate of completion to help validate to others your new skills.
Course Outline
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician Course Content
Module 1: Installing, Upgrading, and Migrating to Windows 7
Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
Introduction To Installing Upgrading And Migrating To Windows 7
Windows 7 Pre-Installation Requirements
Installing Windows 7-Part1
Installing Windows 7-Part2
Installing Windows 7-Part3
Overview Of Image Based Installations-Part1
Overview Of Image Based Installations-Part2
Overview Of Image Based Installations-Part3
Configuring Application Compatibility
Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
Introduction To Configuring Disks And Device Drivers
Managing And Maintaining Disks-Part1
Managing And Maintaining Disks-Part2
Managing And Maintaining Disks-Part3
Installing And Configuring Device Drivers
Chapter 2 Summary
Module 3: Configuring File Access And Printers
Introduction To Configuring File Access And Printers
Overview Of Authentication And Authorization
Managing File Access-Part1
Managing File Access-Part2
Managing Shared Folders-Part1
Managing Shared Folders-Part2
Configuring File Compression
Managing Printing
Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
Introduction To Identifying And Resolving Logon Problems
Understanding Authentication
Managing Computer Accounts
Additional Network Services-Part1
Additional Network Services-Part2
Troubleshooting User Properties
Resolving Logon Issues
Chapter 4 Summary
Module 5: Configuring Network Connectivity
Introduction To Configuring Network Connectivity
Configuring TCPIP Connectivity-Part1
Configuring TCPIP Connectivity-Part2
Configuring TCPIP Connectivity-Part3
Automatic IP Address Allocation
Name Resolution
Wireless Networking-Part1
Wireless Networking-Part2
Wireless Networking-Part3
Chapter 5 Summary
Module 6: Troubleshooting Network Issues
Introduction To Troubleshooting Network Issues
Troubleshooting Network Connectivity-Part1
Troubleshooting Network Connectivity-Part2
Troubleshooting Network Connectivity-Part3
Troubleshooting Name Resolution-Part1
Troubleshooting Name Resolution-Part2
Troubleshooting Name Resolution-Part3
Troubleshooting Network Printing-Part1
Troubleshooting Network Printing-Part2
Troubleshooting Network Printing-Part3
Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
Introduction To Mobile Computing And Remote Access
Configuring Mobile Computer And Device Settings
Using Remote Control Tools
Configuring And Troubleshooting Remote Access-Part1
Configuring And Troubleshooting Remote Access-Part2
Configuring And Troubleshooting Remote Access-Part3
Configuring And Troubleshooting Remote Access-Part4
Configuring Branch Cache Managing Computer Accounts
Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
Introduction To Securing Windows 7 Desktops
Overview Of Security Management-Part1
Overview Of Security Management-Part2
Overview Of Security Management-Part3
User Account Control
Application Restrictions-Part1
Application Restrictions-Part2
Configuring The Windows Firewall-Part1
Configuring The Windows Firewall-Part2
Configuring The Windows Firewall-Part3
Configuring The Windows Firewall-Part4
Securing And Troubleshooting Internet Explorer-Part1
Securing And Troubleshooting Internet Explorer-Part2
Securing And Troubleshooting Internet Explorer-Part3
Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
Introduction To Optimizing And Troubleshooting Performance And Reliability
Overview Of Performance And Reliability Tools-Part1
Overview Of Performance And Reliability Tools-Part2
Optimizing Performance-Part1
Optimizing Performance-Part2
Dealing With Hardware Failure
Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
Introduction To Maintaining Windows 7 Desktops
Troubleshooting Utilities-Part1
Troubleshooting Utilities-Part2
Troubleshooting Utilities-Part3
Troubleshooting Utilities-Part4
Backing Up And Restoring Data
Using System Restore
Configuring Windows Update
Chapter 10 Summary
Conclusion
Your Training Instructor
Patrick is a skilled presenter with a strong background in IT training and certification covering general information technology, network administration, and consulting. His strong customer service background and skills both in support and presentation situations allow him to effectively communicate course information in an engaging manner. He specializes in areas such as Active Directory, Microsoft Exchange, Windows Network Infrastructure, and Security.
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Microsoft 70-685 Pro: Windows 7
Microsoft 70-685 Pro: Windows 7
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