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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician
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In this Microsoft 70-685 course you will learn how to identify the cause of and resolve desktop application issues, identify the cause of and resolve networking issues, manage and maintain systems that run the Windows 7 client, support mobile users, and identify the cause of and resolve security issues.
14 Training Hours
96 Videos
10 Topics
58 Practice Questions
Course Description
This Microsoft 70-685 course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying the cause of and resolving desktop application issues, identifying the cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying the cause of and resolving security issues.
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Your Training Instructor
Patrick is a skilled presenter with a strong background in IT training and certification covering general information technology, network administration, and consulting. His strong customer service background and skills both in support and presentation situations allow him to effectively communicate course information in an engaging manner. He specializes in areas such as Active Directory, Microsoft Exchange, Windows Network Infrastructure, and Security.
Course Outline
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician Course Outline
Module 1: Installing, Upgrading, and Migrating to Windows 7
- Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
- Introduction To Installing Upgrading And Migrating To Windows 7
- Windows 7 Pre-Installation Requirements
- Installing Windows 7-Part1
- Installing Windows 7-Part2
- Installing Windows 7-Part3
- Overview Of Image Based Installations-Part1
- Overview Of Image Based Installations-Part2
- Overview Of Image Based Installations-Part3
- Configuring Application Compatibility
- Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
- Introduction To Configuring Disks And Device Drivers
- Managing And Maintaining Disks-Part1
- Managing And Maintaining Disks-Part2
- Managing And Maintaining Disks-Part3
- Installing And Configuring Device Drivers
- Chapter 2 Summary
Module 3: Configuring File Access And Printers
- Introduction To Configuring File Access And Printers
- Overview Of Authentication And Authorization
- Managing File Access-Part1
- Managing File Access-Part2
- Managing Shared Folders-Part1
- Managing Shared Folders-Part2
- Configuring File Compression
- Managing Printing
- Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
- Introduction To Identifying And Resolving Logon Problems
- Understanding Authentication
- Managing Computer Accounts
- Additional Network Services-Part1
- Additional Network Services-Part2
- Troubleshooting User Properties
- Resolving Logon Issues
- Chapter 4 Summary
Module 5: Configuring Network Connectivity
- Introduction To Configuring Network Connectivity
- Configuring TCPIP Connectivity-Part1
- Configuring TCPIP Connectivity-Part2
- Configuring TCPIP Connectivity-Part3
- Automatic IP Address Allocation
- Name Resolution
- Wireless Networking-Part1
- Wireless Networking-Part2
- Wireless Networking-Part3
- Chapter 5 Summary
Module 6: Troubleshooting Network Issues
- Introduction To Troubleshooting Network Issues
- Troubleshooting Network Connectivity-Part1
- Troubleshooting Network Connectivity-Part2
- Troubleshooting Network Connectivity-Part3
- Troubleshooting Name Resolution-Part1
- Troubleshooting Name Resolution-Part2
- Troubleshooting Name Resolution-Part3
- Troubleshooting Network Printing-Part1
- Troubleshooting Network Printing-Part2
- Troubleshooting Network Printing-Part3
- Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
- Introduction To Mobile Computing And Remote Access
- Configuring Mobile Computer And Device Settings
- Using Remote Control Tools
- Configuring And Troubleshooting Remote Access-Part1
- Configuring And Troubleshooting Remote Access-Part2
- Configuring And Troubleshooting Remote Access-Part3
- Configuring And Troubleshooting Remote Access-Part4
- Configuring Branch Cache Managing Computer Accounts
- Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
- Introduction To Securing Windows 7 Desktops
- Overview Of Security Management-Part1
- Overview Of Security Management-Part2
- Overview Of Security Management-Part3
- User Account Control
- Application Restrictions-Part1
- Application Restrictions-Part2
- Configuring The Windows Firewall-Part1
- Configuring The Windows Firewall-Part2
- Configuring The Windows Firewall-Part3
- Configuring The Windows Firewall-Part4
- Securing And Troubleshooting Internet Explorer-Part1
- Securing And Troubleshooting Internet Explorer-Part2
- Securing And Troubleshooting Internet Explorer-Part3
- Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
- Introduction To Optimizing And Troubleshooting Performance And Reliability
- Overview Of Performance And Reliability Tools-Part1
- Overview Of Performance And Reliability Tools-Part2
- Optimizing Performance-Part1
- Optimizing Performance-Part2
- Dealing With Hardware Failure
- Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
- Introduction To Maintaining Windows 7 Desktops
- Troubleshooting Utilities-Part1
- Troubleshooting Utilities-Part2
- Troubleshooting Utilities-Part3
- Troubleshooting Utilities-Part4
- Backing Up And Restoring Data
- Using System Restore
- Configuring Windows Update
- Chapter 10 Summary
- Conclusion
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician
$49.00
In this Microsoft 70-685 course you will learn how to identify the cause of and resolve desktop application issues, identify the cause of and resolve networking issues, manage and maintain systems that run the Windows 7 client, support mobile users, and identify the cause of and resolve security issues.
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