Cisco 210-060 - Collaboration Devices - ITU Online

Cisco 210-060 – Collaboration Devices

This Cisco 210-060 training covers day-to-day Cisco UC solution administration and shows candidates how to complete common tasks associated with daily Cisco Collaboration solution administration and prepares for the CICD exam.

Included In This Course

Cisco 210-060 – Collaboration Devices
14 Hrs 56 Min
Videos
87 On-demand Videos
Closed Captions

Closed Captions

Course Topics
5  Topics
Question & Answers
240 Prep Questions
Certificate of Completion

Certificate of Completion

Cisco 210-060 – Collaboration Devices

Note: Although the associated examination for this course has been retired, it is a good resource for training.

This course focuses on providing the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions. We cover the administration of end-user interfaces, telephony, and mobility features, and Cisco UC solutions maintenance.

This Cisco 210-060 training covers several video labs of the day to day administration of a Cisco UC solution and shows candidates step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the Cisco 210-060 CICD exam.

  • Describe the components of a Cisco Collaboration solution, and identify call flows and signaling types
  • Provide an overview of interfaces for both administration and end-users in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe telephony features supported in CUCM  and CUCME
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features
  • Describe how to maintain a Cisco Collaboration Solution

Key Term Knowledge Base: Key Terms Related to Cisco 210-060 – Collaboration Devices Course

The Cisco 210-060 – Collaboration Devices course is essential for professionals aiming to deepen their understanding of Cisco Collaboration and Unified Communications Solutions. Grasping these key terms is vital for not only preparing for the Cisco 210-060 CICD exam but also for effectively implementing and managing Cisco UC solutions in a real-world setting. Here’s a list of pertinent terms and their definitions.

TermDefinition
Unified Communications (UC)A system integrating multiple communication methods within a business such as voice, video, messaging, and collaboration tools.
Cisco Unified Communications Manager (CUCM)A call-processing component of the Cisco Unified Communications solution, providing voice, video, mobility, and presence services.
CICD ExamCisco’s Collaboration Devices certification exam, testing knowledge of Cisco UC solutions.
SIP (Session Initiation Protocol)A signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications.
Voice Mail IntegrationThe process of incorporating voicemail systems into the Cisco UC environment.
Cisco JabberA collaboration application that provides presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.
Quality of Service (QoS)A network’s ability to manage traffic to reduce packet loss, latency and jitter on the network.
Collaboration EndpointsDevices such as IP phones, video conferencing systems, and mobile devices used in Cisco UC solutions.
TelePresenceCisco’s suite of video conferencing technology that allows users to collaborate in high-definition video environments.
Cisco ExpresswayA gateway that allows users to securely access voice, video, instant messaging, and presence services from outside the corporate firewall.
Call ControlThe process of managing the routing and handling of calls within a telecommunication network.
MGCP (Media Gateway Control Protocol)A protocol used for controlling media gateways in voice over IP (VoIP) networks.
CUBE (Cisco Unified Border Element)A network solution that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks.
IM&P (Instant Messaging and Presence)Cisco’s solution for providing real-time communication services such as chat, voice, video, and desktop sharing.
Voice GatewaysDevices that connect a VoIP network to other networks, typically the public switched telephone network (PSTN).
LDAP (Lightweight Directory Access Protocol)A protocol used to access and maintain distributed directory information services.
SoftphoneA software application that enables voice over Internet Protocol (VoIP) telephone calls from computing devices.
PSTN (Public Switched Telephone Network)The aggregate of the world’s circuit-switched telephone networks.
CodecA device or program that compresses data to enable faster transmission and decompresses received data.
Call Admission Control (CAC)A feature used in voice networks to control the number of simultaneous calls in a network, avoiding network congestion.

These terms provide a foundational understanding for professionals working with Cisco Collaboration and Unified Communications solutions.

Frequently Asked Questions About Cisco 210-060 – Collaboration Devices

What does the Cisco 210-060 training cover?

The training covers the day-to-day administration of a Cisco Unified Communications (UC) solution. This includes the administration of end-user interfaces, telephony, and mobility features, as well as maintenance of Cisco UC solutions. The course provides step-by-step procedures to complete common tasks associated with the daily administration of a Cisco Collaboration solution while preparing for the Cisco 210-060 CICD exam.

What are the main topics of the Cisco 210-060 CICD exam?

The main topics include describing the characteristics of a Cisco Unified Communications Solution, provisioning end users and associated devices, configuring voice messaging and presence, maintaining the Cisco Unified Communications System, and providing end-user support​.

What is the format of the Cisco 210-060 CICD exam?

The Cisco 210-060 CICD exam is a 75-minute assessment with around 55-65 questions. The passing score is variable, typically in the range of 750-850 out of 1000​.

What certification is associated with the Cisco 210-060 CICD exam?

The Cisco 210-060 CICD exam is associated with the CCNA Collaboration certification.

What are the benefits of achieving the CCNA Collaboration certification?

The CCNA Collaboration certification validates your ability to deliver business value using Cisco collaboration solutions, from a basic IP telephony network to a complex enterprise-level IP telephony system. It’s a great stepping stone for individuals who want to build a career in Cisco voice technologies​.

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Cisco 210-060 CICD: Implementing Cisco Collaboration Devices Course Content

Module 1: Introducing Cisco Collaboration Architecture

  •    Course Introduction
  •    Introducing Cisco Collaboration Architecture Part 1
  •    Introducing Cisco Collaboration Architecture Part 2
  •    Small To Mid-Size Business Part 1
  •    Small To Mid-Size Business Part 2
  •    Small To Mid-Size Business Part 3
  •    Cisco Unified Communications Manager Part 1
  •    Cisco Unified Communications Manager Part 2
  •    Cisco Unified Communications Manager Part 3
  •    Cisco Unified Connection
  •    Lab Introduction

Module 2: Telephony And Call Routing

  •    Telephony 101 Part 1
  •    Telephony 101 Part 2
  •    Telephony 101 Part 3
  •    Telephony 101 Part 4
  •    Telephony 101 Part 5
  •    Telephony 101 Part 6
  •    Call Routing 101 Part 1
  •    Call Routing 101 Part 2
  •    VoIP Call Routing 101
  •    Call Routing With DNS
  •    Deployment Scenarios Part 1
  •    Deployment Scenarios Part 2
  •    Deployment Scenarios Part 3
  •    Gateway Call Routing Basics Part 1
  •    Gateway Call Routing Basics Part 2
  •    Gateway Call Routing Basics Part 3
  •    Gateway Call Routing Basics Part 4
  •    Configuring The Gateway Lab Part 1
  •    Configuring The Gateway Lab Part 2

Module 3: Preparing The Network And Phone Behavior

  •    Preparing The Network For Voices Part 1
  •    Preparing The Network For Voices Part 2
  •    IP Phone Behavior
  •    Configuring The LAN Lab
  •    Standing Up The Platform Lab
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 1
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 2
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 3
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 4
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 5
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 6
  •    Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 7
  •    Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 1
  •    Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 2

Module 4: CUCM Administration Interfaces

  •    CUCM Administration Interfaces Part 1
  •    CUCM Administration Interfaces Part 2
  •    CUCM Stand Up
  •    CUCM Stand Up Lab
  •    End User Interfaces
  •    End User Configuration Lab
  •    AD Integration Lab
  •    End Point Implementation Part 1
  •    End Point Implementation Part 2
  •    IMP Integration Lab
  •    CUC Integration Lab Part 1
  •    CUC Integration Lab Part 2
  •    IP Communicator Lab
  •    Profiles And Templates Lab
  •    CUCME Phone Configuration
  •    Configuring CUCME Lab Part 1
  •    Configuring CUCME Lab Part 2
  •    CUCM End-User Portal Lab
  •    Configuring CUCM Phones From Scratch
  •    Configuring Cisco SX20 Codec Part 1
  •    Configuring Cisco SX20 Codec Part 2

Module 5: Call Configuration

  •    Advanced Call Coverage Part 1
  •    Advanced Call Coverage Part 2
  •    Advanced Call Coverage Part 3
  •    Call Coverage Lab Part 1
  •    Call Coverage Lab Part 2
  •    Call Coverage Lab Part 3
  •    Call Coverage Lab Part 4
  •    Call Coverage Lab Part 5
  •    Calling Constrictions And COS Part 1
  •    Calling Constrictions And COS Part 2
  •    Implementing Class Of Control Lab Part 1
  •    Implementing Class Of Control Lab Part 2
  •    Connecting To The PSTN Part 1
  •    Configuring Voice Gateway Features Lab Part 1
  •    Configuring Voice Gateway Features Lab Part 2
  •    Configuring Voice Gateway Features Lab Part 3
  •    Connecting To The PSTN Part 2
  •    PSTN Calling And Digit Manipulation Lab Part 1
  •    PSTN Calling And Digit Manipulation Lab Part 2
  •    PSTN Dial Plan Configuration Lab Part 1
  •    PSTN Dial Plan Configuration Lab Part 2
  •    Course Conclusion
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4.8
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  3. AT

    I’ve enjoyed the training so far. Wish it was more focused on Linux like other training, but still good.

  4. F

    The educators at ituonline.com are highly skilled but could improve their methods of instruction. In the CCNA 200-301 course, there’s a heavy emphasis on oral lectures, and it would be beneficial to include more in-depth visual aids. Annotating labs and graphics could also make the educational journey more effective. On the other hand, the N10-008 course instructor consistently offers top-notch material.

  5. JT

    This course is super detailed but not boring, and they give you cool projects to actually practice what you’re learning.

Your Training Instructor

Chris Avants

Chris Avants

Senior Cisco Instructor

Chris is a Sr. Cisco Instructor and leading consultant for clients throughout the U.S. Chris has over 15 years’ experience as a network engineer and 5 additional years as an instructor. Chris has worked at the service provider/partner level throughout his career, working with national and global clients to solve complex business problems through the use of technology and IT training solutions. Working with Chris, you will see a true industry expert with experience, drive, and patience unparalleled in the industry.

Cisco 210-060

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