CompTIA IT Operations Specialist (CIOS) - ITU Online

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CompTIA IT Operations Specialist (CIOS)

CompTIA CIOS is an invaluable stackable certification by CompTIA, specifically tailored for IT professionals with up to two years of experience. This remarkable path comprises learning materials that will help you pass the CompTIA A+ and Network+ exams—allowing you to make your mark as a certified professional in no time!

Included In This Course

Included In This Course

Total Hours
88  Training Hours
CompTIA IT Operations Specialist (CIOS)
463 On-demand Videos
Closed Caption

Closed Captions

Course Topics
37  Topics
Prep Questions
678 Prep Questions
CompTIA IT Operations Specialist (CIOS)

Certificate of Completion

Course Description

You can get these courses and more in our  Master CompTIA Certification training series.  The Master CompTIA training series contains 12 courses and is available for a limited time at an exceptionally low price.  Now on sale for a limited time.  Get serious about your training and elevate your career!

CompTIA CIOS

As an IT operations specialist, you are vital in maintaining the efficiency of a workplace and improving daily tasks. You will closely examine workflow procedures and uncover customer demands to make sure optimal results for your organization.

CompITA Stackable Certification

The CompTIA CIOS is a stackable certification by CompTIA. It is designed for IT professionals with 0 to 2 years of experience. The ITU Certification Path for the CompTIA CIOS certification consists of the learning materials to allow you to study for and pass the CompTIA A+ and CompTIA Network+ exams.

CompTIA Stackable Certifications are the perfect way to gradually increase your qualifications over time. This program guides you through attaining all of the necessary skills, while at the same time recognizing that each individual’s career path is unique.

IT Career paths are divided into three distinct categories:

  • Specialist: IT professionals in the beginning stages of their career who have 0 to 2 years of experience.
  • Professional: IT professionals with mid-level IT experience, boasting 2-5 years in the field.
  • Expert: Experienced IT professionals with a minimum of 5 years’ professional experience.

As you progress in your career, the certifications that will best help you reach your goals should be taken into consideration. Deciding between the certification to first earn and one for progressive growth is essential to success.

Take advantage of this limited-time offer now and get a great deal on this course at an unbeatable price! View our Master CompTIA Training Series which includes this course.

Completing this path and passing the three exams means you end of with two CompTIA certifications and are a designated a CompTIA IT Operations Specialist (CIOS).

The three courses contained in this path are:

About The Exams for CompTIA CIOS

For the CompTIA A+ certification, you must pass two exams. The current exams for CompTIA A+ are:

CompTIA A+ Core 1 and Core 2 certified professionals are invaluable problem solvers and boast an extensive skill set, ranging from security to networking to virtualization. The industry standard for developing successful IT careers in today’s digital landscape is CompTIA A+. Embrace the opportunity of launching a career into this ever-evolving environment with the power of CompTIA A+ certification!

CompTIA A+ is the globally accepted credential that requires a capability test for professionals to demonstrate their skilled capacity in IT support tasks. It’s highly trusted by employers worldwide and commonly used as the go-to qualification for end point management & technical support jobs. CompTIA A+ appears more often than any other certification on tech job postings, making it essential for those seeking employment in this field.

For CompTIA Network+ certification, you are required to pass one exam:

CompTIA Network+ affirms the technical skills necessary to set up, maintain and troubleshoot vital networks that businesses can depend on for stability.

Unlike other vendor-specific networking certifications, CompTIA Network+ offers a comprehensive overview of the skills and knowledge needed to successfully support networks on any platform. The certification is specifically tailored to prepare individuals for advanced network tasks in today’s digital landscape; whereas others are so broad they fail to provide the hands-on experience sought after by employers.

Upon successfully passing the applicable exams provided by CompTIA, you will earn the CIOS certification badge. For more information on CompTIA Stackable Certifications, visit the CompTIA website. Pricing charged by CompTIA varies by exam. For details on current pricing, visit CompTIA Pricing on their website.

Key Term Knowledge Base: Key Terms Related to CompTIA IT Operations Specialist (CIOS)

Understanding key terms in CompTIA IT Operations Specialist (CIOS) is vital for professionals in the IT field. This knowledge base serves as a foundational guide to the terminologies used in IT operations and services, crucial for effective communication, problem-solving, and advancement in the IT industry.

TermDefinition
CompTIA A+A certification that validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures.
CompTIA Network+A certification that certifies the essential skills needed to confidently design, configure, manage, and troubleshoot any wired and wireless networks.
IT InfrastructureThe set of hardware, software, networks, facilities, etc. (including all of the information technology), required to develop, test, deliver, monitor, control, or support IT services.
Help Desk SupportService providing information and support to computer users, especially within a company.
Hardware InstallationThe physical process of installing or updating hardware components in a computer system.
Software InstallationThe process of installing and setting up a software application or system on a computer or server.
System AdministrationThe process of managing and maintaining computer systems and networks.
Network ConfigurationThe process of setting a network’s controls, flow, and operation to support the network communication of an organization.
Data ManagementThe practice of collecting, keeping, and using data securely, efficiently, and cost-effectively.
Cybersecurity FundamentalsBasic principles and practices designed to protect networks, computers, programs, and data from attack, damage, or unauthorized access.
Cloud Computing BasicsFundamental concepts and models related to cloud computing, including deployment and service models.
VirtualizationThe process of creating a virtual version of something, including virtual computer hardware platforms, storage devices, and computer network resources.
IT Project ManagementThe process of planning, organizing, and delineating responsibility for the completion of an organization’s specific information technology goals.
Technical SupportAssistance provided to users of technology products or services.
Network TroubleshootingThe process of diagnosing and resolving network problems and issues.
IT Service ManagementThe activities that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers.
Customer Service in ITThe provision of service to customers before, during, and after a purchase in the context of IT.
Information SecurityThe practice of preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of information.
Operating SystemsSoftware that manages computer hardware and software resources and provides common services for computer programs.
Business Continuity PlanningThe process involved in creating a system of prevention and recovery from potential threats to a company.

This list encompasses the foundational aspects of CompTIA CIOS, covering the key areas of IT operations, networking, cybersecurity, and technical support. These terms form the basic language and concepts for professionals in this field.

Frequently Asked Questions About CompTIA IT Operations Specialist (CIOS)

What is the CompTIA CIOS certification?

The CompTIA CIOS certification is a stackable certification from CompTIA designed for IT professionals with up to two years of experience. This certification validates your ability to manage the flow of a workplace and optimize day-to-day activities, specifically in an IT environment. The ITU training path will equip you with the knowledge to pass the CompTIA A+ and Network+ exams, which are necessary to earn the CIOS certification.

What skills will I gain from the CompTIA CIOS certification?

The CompTIA CIOS certification verifies a wide range of IT skills, including cloud networking, hardware configuration and troubleshooting, help desk, Linux, Mac support, mobile device support, network management, network security, operating systems, routing and switching, software-defined networking, software troubleshooting, system backup and recovery, systems administration, technical support, and virtualization.

What are the prerequisites for the CompTIA CIOS certification?

To earn the CompTIA CIOS certification, you must pass both the CompTIA A+ and Network+ exams. The ITU training path provides the learning materials necessary to prepare for these exams​.

How much time will it take to complete the CompTIA CIOS certification?

he time required to complete the CompTIA CIOS certification can vary based on your current knowledge and experience in the IT field. However, as a rough estimate, CompTIA recommends nine to twelve months of hands-on experience and about 120 hours of study to prepare for the CompTIA A+ exam. For the CompTIA Network+ exam, it’s possible to pass with only six to eight weeks of preparation. Therefore, combining these, you should expect to dedicate a significant amount of time over several months to study for and pass both exams.

Is the CIOS certification suitable for beginners in the IT field?

The CompTIA CIOS certification is designed for IT professionals with up to two years of experience. However, beginners who are committed to learning and gaining hands-on experience in the IT field can also benefit from the training and certification. This course would provide a strong foundation for understanding key IT concepts and practices.

What is the benefit of a “stackable” certification like CompTIA CIOS?

Stackable certifications, like the CompTIA CIOS, allow you to build upon existing certifications to demonstrate a deeper or broader set of skills. By earning the CIOS certification, you show not only that you have the foundational knowledge from the A+ and Network+ certifications, but also that you have specialized knowledge in IT operations. This can make you more attractive to potential employers and can open up new career opportunities.

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Course Outline

CompTIA A+ 220-1101 (Core 1) Course Content

Module 1 - Devices, Setups, and Installs

  •    1.1 Introduction to the Course, Meet the Instructor

  •    1.2 Appropriate Safety Procedures

  •    1.3 PC Components

  •    1.4 Guidlines for PC Disassembly

  •    1.5 Motherboards

  •    1.6 CPU Sockets

  •    1.7 PCI Bus

  •    1.8 Storage Bus (SATA and IDE)

  •    1.9 Discussing PC Components

  •    1.10 Common Connection Interfaces

  •    1.11 Wired and Wireless Connection Standards

  •    1.12 Install Peripheral Devices

  •    1.13 Guidlines and Discussion for Installing Peripheral Devices

Module 2 - Displays and Multimedia Devices

  •    2.1 Displays and Multimedia

  •    2.2 Display Device Connections and Cables

  •    2.3 Discussing Display Device Installation and Configuration

  •    2.4 Troubleshoot Display Devices

  •    2.5 Guidelines for Troubleshooting Display Devices

  •    2.6 Discussing Display Device Troubleshooting

  •    2.7 Install and Configure Multimedia Devices

  •    2.8 Discussing Multimedia Device Installation and Configuration

Module 3 - Supporting Multiple Drive Types

  •    3.1 Supporting Multiple Drive Types and Memory

  •    3.2 Memory Types

  •    3.3 RAM Types

  •    3.4 Memory Modules

  •    3.5 DIMM and SO-DIMM Technologies

  •    3.6 Parity and ECC RAM

  •    3.7 Memory Compatibility Issues

  •    3.8 Discussing System Memory Installation

  •    3.9 Install and Configure Mass Storage Devices

  •    3.10 Storage Adapters and Cables

  •    3.11 Solid State Drives

  •    3.12 Guidlines for Installing Mass Storage Devices

  •    3.13 Discussing Mass Storage Device Installation and Configuration

  •    3.14 Install and Configure Removable Storage

  •    3.15 Discussing Removable Storage Device Istallation and Configuration

  •    3.16 Configure RAID

  •    3.17 RAID Configuration Options

  •    3.18 Discussing RAID Configuration

  •    3.19 Troubleshoot Storage Devices

  •    3.20 Boot Failures

  •    3.21 Discussing Storage Device Troubleshooting

Module 4 - Accounting for CPUs and Internal Components

  •    4.1 Install Upgrade CPUs

  •    4.2 Multiprocessing and Multicore Processors

  •    4.3 Discussing CPU Upgrades

  •    4.4 Configure and Update BIOS UEFI

  •    4.5 Discussing BOIS-UEFI Configuration and Updates

  •    4.6 Install Power Supplies

  •    4.7 Discussing Power Supply Installation

  •    4.8 Troubleshoot Internal System Components

  •    4.9 POST and Boot Problems

  •    4.10 Boot Troubleshooting and Log Entries

  •    4.11 Motherboard Component Problems

  •    4.12 Discussing System Component Troubleshooting

Module 5 - All About Network Theories

  •    5.1 Wired Networks

  •    5.2 Common Ethernet Network Implementations

  •    5.3 Taps and Mirrors

  •    5.4 Discussing Wired Networks

  •    5.5 Network Hardware Devices

  •    5.6 Switches

  •    5.7 Power Over Ethernet

  •    5.8 Discussing Network Hardware Devices

  •    5.9 Wireless Networks

  •    5.10 Access Points and Wireless Network Modes

  •    5.11 Discussing Wireless Networks

  •    5.12 Internet Connection Types

  •    5.13 Wireless Internet Service Providers WISP

  •    5.14 Discussing Internet Connection Types

  •    5.15 Network Configuration Concepts

  •    5.16 The TCIP-IP Protocol Suite

  •    5.17 Internet Protocol and IP Addressing

  •    5.18 Public and Private IP Addresses

  •    5.19 IPv6

  •    5.20 Discussing Network Configuration Concepts

  •    5.21 Network Services

  •    5.22 DNS

  •    5.23 Dynamic and Static IP Configurations

  •    5.24 DNS Records MX and A

  •    5.25 Web Servers and HTTP-HTTPS

  •    5.26 Discussing Network Services

Module 6 - Network Operations and Diagnostics

  •    6.1 Configuring and Troubleshooting Networks

  •    6.2 Network Connections in Windows

  •    6.3 Install and Configure SOHO Networks

  •    6.4 Configure SOHO Network Security

  •    6.5 Firewalls

  •    6.6 Port Fowarding and Port Triggering

  •    6.7 Windows Firewall

  •    6.8 Network Security and Embedded Appliances

  •    6.9 Configure Remote Access

  •    6.10 Discussing Remote Access Configuration

  •    6.11 Troubleshoot Network Connections

  •    6.12 IP Configuration Issues

  •    6.13 Routing Issues

  •    6.14 Discussing Network Connection Troubleshooting

Module 7 - Cloud and Virtualization Computing

  •    7.1 Configure Client-Side Virtulaization

  •    7.2 Hypervisors

  •    7.3 Processor Support and Resource Requirements

  •    7.4 Virtual Networks

  •    7.5 Client-Side Virtualization

  •    7.6 Cloud Computing Concepts

  •    7.7 Internal and External Shared Resources

  •    7.8 Cloud Service Options

  •    7.9 Virtual Desktops

  •    7.10 Software-Defined Networking (SDN)

  •    7.11 Discussing Cloud Computing Concepts

Module 8 - Laptop Features and Troubleshooting

  •    8.1 Use Laptop Features

  •    8.2 Expansion Options

  •    8.3 Discussing Laptop Features

  •    8.4 Install and Configure Laptop Hardware

  •    8.5 Discussing Laptop Hardware Installation and Configuration

  •    8.6 Troubleshoot Common Laptop Issues

  •    8.7 Discussing Troubleshooting Common laptop Issues

Module 9 - Syncing and Setup of Mobile Devices

  •    9.1 Syncing and Setup of Mobile Devices

  •    9.2 Connect and Configure Mobile Devices

  •    9.3 Configure Mobile Device Network Connectivity

  •    9.4 Mobile VPN Configuration

  •    9.5 Email Configuration Options

  •    9.6 Discussing Mobile Device Network Connectivity Configuration

  •    9.7 Support Mobile Apps

  •    9.8 Discussing Mobile App Support

Module 10 - All Things Printing

  •    10.1 All Things Printing

  •    10.2 Discussing Laser Printer Maintenance

  •    10.3 Maintain Inkjet Printers

  •    10.4 Discussing Inkjet Printer Maintenance

  •    10.5 Maintain Impact, Thermal, and 3D Printers

  •    10.6 Discussing Impact, Thermal, and 3D Printer Maintenance

  •    10.7 Install and Configure Printers

  •    10.8 Discussing Printer Installation and Configuration

  •    10.9 Troubleshoot Print Device Issues

  •    10.10 Install and Configure Imaging Devices

  •    10.11 Discussing Device Installation and Configuration

Module 11 - Resources and Testing

  •    11.1 Introduction to Resources and Testing

  •    11.2 Resources and Testing

  •    11.3 Joining a Domain with Windows 10

  •    11.4 Boot Order and BIOS

  •    11.5 Virtual Machine Install & Configure

  •    11.6 PC Teardown

  •    11.7 Exploring the Laptop

  •    11.8 Install Windows 10 Demonstration

CompTIA A+ 220-1102 (Core 2) Course Content

Module 1 - Operating System Management

  •    1.1 Introduction to the Course, Meet the Instructor

  •    1.2 Identify Common Operating Systems

  •    1.3 Microsoft Windows

  •    1.4 Work and Education Features

  •    1.5 Windows System Limits

  •    1.6 Apple Operating Systems

  •    1.7 Linux Disk and File Management

  •    1.8 Discussing OS Types

  •    1.9 Use Windows Features and Tools

  •    1.10 Administrative Tools

  •    1.11 Manage Files in Windows

  •    1.12 System Hierarchies

  •    1.13 File Attributes

  •    1.14 Discussing Windows Features and Tools

  •    1.15 Manage Disks in Windows

  •    1.16 Discussing File Management in Windows

  •    1.17 The Windows Disk Management Console

  •    1.18 Discussing Windows Disk Management

  •    1.19 Manage Devices in Windows

  •    1.20 Device Manager

  •    1.21 Discussing Windows Device Manager

Module 2 - Configuring and installing the OS

  •    2.1 Configuring and Installing the OS

  •    2.2 Installation Boot Methods

  •    2.3 Disk Formatting and Partitioning

  •    2.4 Networking Considerations

  •    2.5 Post Installation Tasks

  •    2.6 OS Installation Types

  •    2.7 Unattended Installations

  •    2.8 Maintain OSs

  •    2.9 OS Updates

  •    2.10 Anti-Malware Updates

  •    2.11 Scheduled Backups

  •    2.12 Task Schedulers part 1

  •    2.13 Task Schedulers part 2

  •    2.14 Install Windows 10 Demonstration

  •    2.15 Discussing OS Maintenance

Module 3 - Tools to Troubleshoot and Maintain the OS

  •    3.1 Install and Manage Windows Applications

  •    3.2 Windows OS Tools

  •    3.3 Application and Print Services

  •    3.4 Task Manager

  •    3.5 Manage Windows Performance

  •    3.6 Windows Performance Management Tools

  •    3.7 Troubleshoot Windows

  •    3.8 Event Viewer

  •    3.9 The System Configuration Utility

  •    3.10 Troubleshooting Tips Boot Process

  •    3.11 Troubleshooting Tips for Windows System Issues

  •    3.12 Blue Screens and Spontaneous Shutdowns

  •    3.13 Troubleshooting Tips for File and Memory Corruption

  •    3.14 Safe Boot

  •    3.15 System Repair Disc

  •    3.16 System Restore

  •    3.17 Guidelines for Troubleshooting Windows Issues

Module 4 - Network Management Tools

  •    4.1 Network Management Tools

  •    4.2 Network Connectivity

  •    4.3 IP Addressing and Connection Types

  •    4.4 Proxy Settings

  •    4.5 Windows Client Configuration

  •    4.6 Location Services

  •    4.7 Firewalls

  •    4.8 Network Troubleshooting

  •    4.9 Remote Desktop Tools

  •    4.10 Desktop Management and Remote Monitoring Tools

  •    4.11 Disscussion Topics

Module 5 - Sharing Resources and Wrights Management

  •    5.1 Sharing Resources and Wrights Management

  •    5.2 User Group Accounts

  •    5.3 Local Secutity Policy

  •    5.4 SSO and Credential Manager

  •    5.5 Workgroups and Homegroups

  •    5.6 Network and Sharing Center

  •    5.7 Network Share Configuration

  •    5.8 NTSF File and Folder Permissions

  •    5.9 Configure Active Directory Accounts and Policies

  •    5.10 Domain Membership and Group Policy Objects

  •    5.11 Basic AD Functions

  •    5.12 Account Locks and Password Resets

Module 6 - Threats and Security Measures

  •    6.1 Threats and Security Measures

  •    6.2 Logical Security Concepts

  •    6.3 Encryption

  •    6.4 PKI and Certificates

  •    6.5 Execution Control

  •    6.6 NAC

  •    6.7 Discussing Logical Decurity Concepts

  •    6.8 Threats and Vulnerablilities

  •    6.9 Types of Password Attacks

  •    6.10 Discussing Threats and Vulnerabilities

  •    6.11 Physical Security Controls

  •    6.12 Discussing Physical Security Measures

Module 7 - Policies to Protect Data

  •    7.1 Policies to Protect Data

  •    7.2 Implement Security Best Practices

  •    7.3 Guidlines for Implementing Security Best Practices

  •    7.4 Discussing Security Best Practices Implementation

  •    7.5 Implement Data Protection Policies

  •    7.6 ACLs and Directory Permissions

  •    7.7 Full Disk Encryption

  •    7.8 Guildlines for Implementing Data Protection Policies

  •    7.9 Discussing Data Protection Policies

  •    7.10 Protect Data During Incident Response

  •    7.11 Discussing Data Protection During Incident Response

Module 8 - Prevent Malware and Security Threats

  •    8.1 Prevent Malware and Security Threats

  •    8.2 Detect, Remove, and Prevent Malware

  •    8.3 Trojan Horses and Spyware

  •    8.4 Sources of Malware Infection

  •    8.5 Best Practices for Malware Removal

  •    8.6 Discussing Detecting, Removing, and Preventing Malware Infections

  •    8.7 Troubleshoot Common Workstation Security Issues

  •    8.8 Discussing Troubleshoot Common Workstation Security Issues

Module 9 - Supporting and Troubleshooting Mobile Devices

  •    9.1 Supporting and Troubleshooting Mobile Devices

  •    9.2 Secure Mobile Devices

  •    9.3 IOT Internet of Things

  •    9.4 Discussing Mobile Device Security

  •    9.5 Troubleshoot Mobile Device Issues

  •    9.6 Mobile Device Security Troubleshooting

  •    9.7 Discussing Troubleshooting Mobile Devices

Module 10 - Implementing Operational Procedures

  •    10.1 Implementing Operational Procedures

  •    10.2 Environmental Impacts and Controls

  •    10.3 Discussing Environmental Impact and Controls

  •    10.4 Create and Maintain Documentation

  •    10.5 Discussing Documentation Creation and Maintenance

  •    10.6 Use Basic Change Management Best Practices

  •    10.7 Discussing Change Management Best Practices

  •    10.8 Implement Disaster Prevention and Recovery Methods

  •    10.9 Discussing Implement Disaster Prevention and Recovery Methods

  •    10.10 Basic Scripting Concepts

  •    10.11 Discussing Scripting

  •    10.12 Professionalism and Communication

  •    10.13 Discussing Professionalism and Communication Skills

Module 11 - Resources and Testing

  •    11.1 Introduction to Resources and Testing

  •    11.2 Resources and Testing

  •    11.3 Joining a Domain with Windows 10

  •    11.4 Boot Order and BIOS

  •    11.5 Virtual Machine Install & Configure

  •    11.6 PC Teardown

  •    11.7 Exploring the Laptop

  •    11.8 Install Windows 10 Demonstration

CompTIA Network+ N10-008 Course Content

Module 0 - Course introduction

  •    0.1 Instructor Intro

  •    0.2 Course Overview

Module 1 - Networking Fundamentals

  •    1.1 Intro to Networking

  •    1.1.1 Activity: Creating a Network

  •    1.2 Common Terminology

  •    1.2.1 Activity: Examining Ports and Sockets

  •    1.3 OSI Model

  •    1.4 DoD Model

  •    1.4.1 Activity: Examining Network Layers

  •    1.5 TCP, UDP, IP

  •    1.5.1 Activity: Examining TCP

  •    1.5.2 Activity: Examining UDP

  •    1.5.3 Activity: Examining IP

  •    1.6 ICMP, IGMP, ARP

  •    1.6.1 Activity: Examining ICMP

  •    1.6.2 Activity: Examining ARP

  •    1.6.3 Activity: Examining IGMP

  •    1.7 Network Topologies

  •    1.8 Network Types

  •    1.9 Part 1: Network Characteristics

  •    1.9 Part 2: Network Characteristics

  •    1.10 Module 1 outro

Module 2 - Cables and Connectors

  •    2.1 Ethernet Standards

  •    2.2 Copper Cable Types

  •    2.3 Fiber Optic Cable Types

  •    2.4 Connector Types

  •    2.4.1 Activity: Selecting the Right Cable

  •    2.5 Media Converters and Transceivers

  •    2.6 Cable Management

  •    2.7 Module 2 Outro

Module 3 - Internet Protocol (IP)

  •    3.1 IPv4 Basics

  •    3.2 IP Packet and Interface Types

  •    3.2.1 Activity: Configuring Client IP Settings

  •    3.3 Binary Numbering System

  •    3.4 Classful and Classless Addressing

  •    3.5 Understanding CIDR Notation

  •    3.6 IPv4 Subnetting Method

  •    3.7 Verifying with Binary

  •    3.8 Finding Subnet IDs

  •    3.8.1 Activity: Subnetting a Class C Network

  •    3.9 The Delta in Action

  •    3.9.1 Activity: Subnetting With the Delta

  •    3.10 Subnetting Based on Hosts

  •    3.11 Subnetting in Other Octets

  •    3.12 Supernetting

  •    3.12.1 Activity: Supernetting

  •    3.13 IPv6

  •    3.14 IPv4 - IPv6 Transition Mechanisms

  •    3.15 Module 3 Outro

Module 4 - Layer 7 Protocols

  •    4.1 Remote Control Protocols

  •    4.2 File Sharing Protocols

  •    4.3 Web Protcols

  •    4.4 Email Protocols

  •    4.5 Database Protocols

  •    4.6 Voice Protocols

  •    4.7 Security Protocols

  •    4.8 Management Protocols

  •    4.9 Module 4 Outro

Module 5 - Network Services

  •    5.1 DHCP

  •    5.1.1 Activity: Configuring DHCP

  •    5.1.2 Activity: Configuring a DHCP Relay Agent

  •    5.2 DNS

  •    5.2.1 Activity: Configuring DNS - Part 1

  •    5.2.2 Activity: Configuring DNS - Part 2

  •    5.3 NTP

  •    5.4 Corporate and Datacenter Network Architecture

  •    5.5 Cloud Concepts and Connectivity Options

  •    5.6 Module 5 Outro

Module 6 - Networking Devices

  •    6.1 Introductory Concepts

  •    6.2 Repeaters and Hubs

  •    6.2.1 Activity: Connecting Devices with a Hub

  •    6.3 Bridges and Switches

  •    6.3.1 Activity: Connecting Devices with a Switch

  •    6.4 Routers and Multilayer Switches

  •    6.5 Security Devices

  •    6.6 Modems

  •    6.7 Module 6 Outro

Module 7 - Networked Devices

  •    7.1 IP Devices

  •    7.2 IoT

  •    7.2.1 Activity - Programming IoT Devices

  •    7.3 ICS/SCADA

  •    7.4 Module 7 Outro

Module 8 - Routing and Bandwidth Management

  •    8.1 Routing Basics

  •    8.1.1 Activity: Configuring Static Routes

  •    8.2 Packet Delivery on the Same Network

  •    8.3 IP Routing Across a Single Router

  •    8.4 IP Routing Across Multiple Hops

  •    8.4.1 Activity: Static Routes - CHALLENGE

  •    8.5 Route Selection

  •    8.6 RIP

  •    8.6.1 Activity: Configuring RIP - CHALLENGE

  •    8.7 OSPF

  •    8.8 EIGRP

  •    8.9 BGP

  •    8.10 NAT/PAT

  •    8.11 Bandwidth Management (with Module 8 Outro)

Module 9 - Ethernet Switching

  •    9.1 Ethernet Basics

  •    9.2 Switching Overview

  •    9.2.1 Activity: Examining a MAC Table

  •    9.3 VLANs

  •    9.3.1 Activity: Creating VLANs

  •    9.4 VLAN Trunking

  •    9.4.1 Activity: Configuring VLAN Trunking

  •    9.5 VLAN Routing

  •    9.5.1 Activity: Configuring VLAN Routing

  •    9.6 Contention Management

  •    9.7 Switchport Configuration (with Module 9 Outro)

Module 10 - Wireless Technologies

  •    10.1 Wireless Overview

  •    10.2 Radio Basics

  •    10.3 Modulation

  •    10.4 Wi-Fi Standards

  •    10.5 Antennas

  •    10.6 Wi-Fi Service Sets

  •    10.7 Wi-Fi Security

  •    10.8 Cellular

Module 11 Network Performance

  •    11.1 Monitoring Performance

  •    11.2 Common Metrics

  •    11.2.1 Activity: Examining Interface Statistics

  •    11.3 SNMP

  •    11.4 Netflow

  •    11.5 Network Security Monitoring (with Module 11 Outro)

Module 12 High Availability and Disaster Recovery

  •    12.1 HA and DR Concepts

  •    12.2 High Availability Mechanisms

  •    12.3 Disaster Recovery Mechanisms

  •    12.4 Facility and Infrastructure Support (with Module 12 Outro)

Module 13 Organizational Documents

  •    13.1 Plans and Procedures

  •    13.2 Security Policies

  •    13.3 Loss Prevention

  •    13.4 Common Agreements

  •    13.5 Common Documentation

  •    13.6 Structured Cabling - MDF and IDF

  •    13.7 Horizontal and Vertical Cabling

  •    13.7.1 Activity - Implementing Cable Management

  •    13.8 Labeling

  •    13.9 Surveys and Assessments (with Module 13 Outro)

Module 14 Network Security

  •    14.1 Common Security Concepts

  •    14.2 Common Attack Types

  •    14.3 Spoofing-based Attacks

  •    14.4 Hijacking and MITM

  •    14.5 Social Engineering

  •    14.6 Network Segmentation

  •    14.7 Private VLANs

  •    14.8 Single Organization Authentication

  •    14.9 Extending Authentication

  •    14.10 Authorization

  •    14.11 Network Device Hardening

  •    14.12 Wireless Security

  •    14.13 Remote Access Security

  •    14.14 IoT Security

  •    14.15 Physical Security (with Module 14 Outro)

Module 15 Network Troubleshooting

  •    15.1 Troubleshooting Methodology

  •    15.2 Physical Connectivity Issues

  •    15.3 Hardware Testing Tools

  •    15.3.1 Activity - Testing an Ethernet Cable

  •    15.3.2 Activity - Crimping on an RJ-45 Connector

  •    15.3.3 Activity - Punching Down Twisted Pair

  •    15.3.4 Activity - Using a Telephone Toner

  •    15.4 Understanding Electricity

  •    15.4.1 Activity - Checking Cable Continuity

  •    15.4.2 Activity - Testing DC Voltage

  •    15.4.3 Activity - Testing AC Voltage

  •    15.5 Twisted Pair Pinout Problems

  •    15.6 Twisted Pair Termination Problems

  •    15.7 Repairing Damaged Twisted Pair Cable

  •    15.8 Fiber Optic Connectivity Issues

  •    15.8.1 Activity - Testing a Fiber Optic Cable

  •    15.9 Common Port Problems

  •    15.9.1 Working with Ports and Their Devices

  •    15.10 Common Software Testing Tools

  •    15.10.1 Activity - Scanning for Open Ports

  •    15.11 Common Command Line Utilities

  •    15.12 Troubleshooting Basic IP Networking Issues

  •    15.13 Common Switching Issues

  •    15.14 Switching Test Tools and Techniques

  •    15.15 Common IP Routing Issues

  •    15.16 Wi-Fi Access Point Issues

  •    15.17 Wirelss Interference

  •    15.17.1 Activity - Using a Spectrum Analyzer

  •    15.18 Wireless Antenna Issues

  •    15.18.1 Activity - Configuring a Wi-Fi Router

  •    15.19 WAP Placement Strategies

  •    15.20 Infrastructure Service Issues (DHCP)

  •    15.21 Infrastructure Service Issues (DNS)

  •    15.22 Infrastructure Service Issues (NTP)

  •    15.23 Fireall / ACL Issues

  •    15.24 VPN Issues

  •    15.25 Additional Network Security Troubleshooting and Tips

  •    15.26 Advanced Networking Issues

  •    15.27 Troubleshooting Server Services (with Module 15 Outro)

  •    CompTIA Network+ N10-008 Course Outro

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Your Training Instructors

Anthony Santucci

Anthony Santucci

Technology Professional and Instructor

Anton Santucci is a seasoned IT instructor with over 20 years of experience in the field. He is currently serving as an ITU instructor for the A+ Certification Course and teaching both online and in-person computer training at Hillsborough Community College (HCC) in Florida. Anton holds an Associate's Degree in Information Systems Management and is skilled in delivering complex IT information to students in a way that is easy to understand and enjoy.

He started his career as a Microsoft Certified Trainer (MCT) and has since gained expertise in CompTIA certifications such as A+, Net+, and Security+. He also holds the CEH (Certified Ethical Hacker) certification. With five years as a Network Administrator for a career college in Florida and global experience as a corporate trainer, Anton brings a wealth of knowledge and experience to his classes.

With a belief that training can be both informative and entertaining, Anton uses humor, mnemonic devices, and questions to engage his students and ensure they retain the skills they need to succeed in the workplace. In his personal life, Anton is a passionate traveler and a fan of the Giants. He looks forward to helping you achieve your certification goals while getting to know you along the way.

Chrys Thorsen

Chrys Thorsen

Education and Technology Expert

Chrys Thorsen is an education and technology expert who specializes in enterprise-level IT infrastructure consulting and certified training-of-trainers. In her career, she has garnered over 50 IT Certifications including CISSP, CISA, CEHv12, PenTest+, CompTIA CNVP, Cisco CCSI/CCNP, Microsoft Cloud and on-premises technologies, VMware vSphere, and many more. She has also authored 40 published certification textbooks, and over 35 full-length IT certification video courses.

When not working in the United States, Chrys spends her time abroad capacity-building IT literacy in developing nations in Sub-Saharan Africa. Her client list has included: the US Federal Government, the Republic of Zambia Ministry of Health, Cavendish University Zambia, Accenture, JP Morgan Chase, the US Centers for Disease Control and Prevention, the Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), Hughes Aircraft, Microsoft, and many more.

Chrys lives by, and is fond of repeating, her professional creed:

“The only true measure of success for any project or training is results on the ground. Everything else is just noise.” “I teach what I deploy; I deploy what I teach.”

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