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Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Module 1: Service Operation Introduction
1.2 Syllabus Exam Overview And Testing Tips
1.3 Service Operation Introduction Part 1
1.4 Service Operation Introduction Part 2
1.5 Service Operation Introduction Part 3
1.6 Service Operation Introduction Part 4
1.7 Service Operation Introduction Part 5
Module 2: Service Management As a Practice
2.1 Service Management As A Practice Part 1
2.2 Service Management As A Practice Part 2
2.3 Service Management As A Practice Part 3
Module 3: Service Operation Principles
3.1 Service Operation Principles Part 1
3.2 Service Operation Principles Part 2
3.3 Service Operation Principles Part 3
3.4 Service Operation Principles Part 4
Module 4: Service Operation Process
4.1 Service Operation Process Part 1
4.2 Service Operation Process Part 2
4.3 Service Operation Process Part 3
4.4 Incident Management Part 1
4.5 Incident Management Part 2
4.6 Problem Management
4.7 Request Fulfillment
4.8 Access Management
Module 5: Common Service Operation Activities
5.1 Common Service Operation Activities Part 1
5.2 Common Service Operation Activities Part 2
5.3 Common Service Operation Activities Part 3
5.4 Common Service Operation Activities Part 4
Module 6: Organizing For Service Operation
6.1 Organizing For Service Operation Part 1
6.2 Organizing For Service Operation Part 2
6.3 Organizing For Service Operation Part 3
6.4 Roles Part 1
6.5 Roles Part 2
Module 7: Technology Considerations
7.1 Technology Considerations
Module 8: Service Operation
8.1 Implementation Of Service Operation
8.2 Challenges, Risks, And Critical Success Factors
With ITU's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost. We’re so confident that our materials will produce results; we guarantee you’ll get certified on your FIRST attempt or your money back!
ITU’s courses include:
ITU uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. ITU always focuses on real world scenarios and skill-set development.
ITU’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. ITU Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
ITU has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and ITU employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
ITU knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
ITU’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.